Enjoy Free Ground Shipping on US orders over $195. *Excludes orders to HI & AK.
Holiday Extended Returns Policy: Purchases made in the month of December 2012 can be requested for return up to January 4th, 2013. For details, please see Customer Care.
SHIPPING & DELIVERY
We want to make this simple. Orders received before 2pm East Coast time will be shipped the following business day. Orders received after 2pm East Coast time will be shipped the second business day after it's received. We do not ship on Saturdays or Sundays, and we do not count them as business days. If an order is placed on Friday after 2pm, it will be shipped on the next business day.
We've chosen UPS, a founding member of the SmartWay Transport Partnership program, as our primary shipping partner. UPS has achieved the highest environmental ranking possible from the SmartWay Transport Partnership program.
Our Standard Shipping Rates are:
- All Domestic Orders over $195 are eligible for complimentary shipping via UPS Standard Ground, with the exception of shipments to Hawaii and Alaska. For destinations on the East Coast, delivery may take 1-3 business days, and for destinations on the West Coast, delivery make take 5-7 business days.
- International Orders will be priced by weight. We do not ship to all countries at this time. The customer is responsible for all import duties, taxes and brokerage fees (only on UPS Canada Standard shipping), which are not included in the shipping charges on this site.
- Express Delivery can be chosen at an additional charge.
For shipping cost estimates, please add the items of interest to the shopping cart and visit the Checkout page. Enter the shipping destination country, state or province, and zip code, and click Get A Quote.
Holiday and Weekend Shipping
If you place your Internet order over the weekend, or on an observed holiday, we will process your order on the next business day. We do not ship on the following holidays:
New Year’s Day
Martin Luther King Day
Day after Thanksgiving
New Year’s Eve
We must collect state sales tax on orders shipped to addresses in New York.
Shipping to PO Boxes or Military Addresses
We do not ship to PO Boxes or Military Addresses at this time. Should an alternative method be chosen that is not through our UPS system, we will not be held responsible for any lost or damaged packages.
If an order is placed on ROGANNYC.COM and then refused, the customer will be responsible for the original shipping cost and returning shipping cost, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from the order refund. If returning shipping costs total more than the order total, the package will be abandoned and the customer will not be refunded.
Please visit our Customer Service page for our store policy on Returns & Exchanges.